Fair Pricing Policy

At Christchurch Dental Practice, fair pricing is part of how we care for our patients. We believe that the fees you pay should offer genuine value, reflecting the skill, experience, and quality we provide — while never cutting corners on materials, our environmental responsibilities, or how we treat our team and suppliers.
This policy explains how we approach pricing, keep things transparent, and help you manage your dental care with confidence.

Clear and Transparent Fees

We want you to feel fully informed before any treatment starts, including understanding the treatment we recommend, why we believe it’s the best option for you, what it will cost, and when payments will be due — usually at the end of each appointment.
To make sure there are no surprises, we will:

• Keep our fee guide available on our website and at reception.
• Talk through your treatment options; explain why and what is involved.
• Provide a personalised treatment plan with estimated costs before commencing treatment.
• Update your plan and fees if anything needs to change along the way.

Ways to Save on Your Dental Care

We know that managing dental costs is important, so we offer a few ways to help:

• Our dental plans offer great value, with lower rates on routine appointments, member discounts on certain treatments, and worldwide accident insurance. You’ll find all the details, including terms and conditions, on our website.
• For larger treatment plans, we offer finance options to spread the cost, subject to terms and conditions.
• We also believe prevention is the best way to avoid costly dental treatment. Our dentists and hygienists are always happy to offer advice to help you stay healthy and reduce future treatment needs.

All of our care is focused on long-term dental health, trust and confidence.

How We Review Our Fees

We review our fees once a year, considering rising costs and market conditions. If adjustments are needed:

• We will let you know if your dental plan payments change.
• If you already have a treatment plan that is less than 90 days old, those prices will stay valid for three months despite the fee increase.
• Older treatment plans will be subject to the updated fees.

Why Fees Sometimes Increase

Running a dental practice involves a wide range of costs — from energy and insurance to materials and laboratory work. Our biggest investment is in our team. We believe in paying fair wages to attract and keep talented clinicians and support staff.

When it comes to materials and lab work, we only use high-quality, biocompatible options. It’s true that cheaper alternatives exist, but they often compromise appearance, durability, or safety. Over the years, we’ve learnt that investing in quality saves patients from problems and extra costs later on.

Global markets also influence material costs, especially as many are sourced from Europe. We consider all these factors carefully before making any decision on fees.

What Fair Pricing Means to Us

For us, fair pricing goes beyond numbers. It’s about:

• Supporting local talent by working with nearby laboratories so we can collaborate directly — especially on complex cases.
• Building long-term relationships with trusted suppliers, rather than constantly switching for short-term savings.
• Minimising our impact on the environment wherever possible.
• Ensuring our team is treated fairly and our patients receive the best care we can offer.

We believe this approach delivers real value while staying true to our principles.

Why Some Prices Start with ‘From’ and Treatment Plans Are Estimates

Every patient and every treatment is different. For example, a simple filling at the front of the mouth is quicker and uses less material than a larger, more complex filling at the back — so the cost varies. That’s why our fee guide often lists prices as ‘from’.

Even after an assessment, some things only become clear once treatment begins. If we are replacing a crown, for instance, we will not know if there is hidden decay until we remove the original crown. In cases like this, we will always explain why a cost might change. Sometimes, the final fee may even be lower than expected.

Why Our Prices May Differ From Other Practices

We regularly check local pricing to stay competitive. However, if you come across unusually low prices elsewhere — especially online — it’s worth checking the details.

For example:

• Does the price include everything? We have seen implant quotations that do not include the crown, which we feel is misleading.
• What materials are being used? Quality varies a lot, and cheaper materials may not offer the same long-term benefits.
• Who will be carrying out your treatment? Experience and skill matter, particularly for more complex procedures.

At Christchurch Dental Practice, we select clinicians who share our commitment to ethical care, environmental responsibility, and high clinical standards. Our team has extensive experience across both simple and advanced treatments.

Any Questions?

We hope this policy gives you a clear understanding of how we approach pricing. If you have any questions — whether about fees, treatment options, or anything else — please don’t hesitate to contact us. We are always happy to help.

The Team at Christchurch Dental Practice